Community Guidelines
A review here is worth reading because it is checked. That is the whole trade: we ask for more than a star rating, and in return what you write carries weight that an anonymous five-star elsewhere does not.
What makes a report useful
- Say what happened, with dates and numbers. “Requested £220 on 12 August by bank transfer, arrived on the 19th” tells a reader something. “Slow payouts” does not.
- Separate what you were told from what happened. If support promised three days and it took nine, both facts matter and we publish them side by side.
- Attach evidence if you have it. A screenshot of the transaction in your account history moves a report from “someone said” to “someone showed”. Only a moderator ever opens it.
- Be specific about what went wrong. Which document did they ask for? What did the rejection say? The detail is what another player can act on.
Before you attach a screenshot
Cover anything that is not needed to show what happened: card numbers, your address, your date of birth, identity documents. Your name and the transaction reference are usually enough. We strip location data out of photographs automatically, but nothing we do can black out what is written on the page, that part is yours.
What we will not publish
- Anything invented. A fabricated review is the only thing on this site that could make it worthless, so it is the one thing we treat as final: the account goes.
- Anything paid for. By an operator, by a competitor, by anyone.
- Someone else’s personal information. Names of support staff, other players’ details, anything from an identity document.
- Abuse of a person. Criticise the service as hard as the facts justify. Do not attack the human who answered the chat.
- Accusations of crime presented as fact. “They refused my withdrawal and cited rule 7.3” is a report. “They are thieves” is not something we can publish about a named company.
- Marketing. Affiliate links, bonus codes, referral pitches.
- The same complaint filed twice. One event, one report, update the one you have rather than posting again.
How moderation works
A person reads every submission before it appears. They can approve it, ask you to revise it, ask for evidence, remove personal details, or decline it, and you are told which. Each decision is recorded against the moderator who made it, so it can be questioned rather than taken on trust.
Approving a review means “this may be published”. It never means “we have confirmed this is true”. Where we have confirmed something, we say so separately and show where it came from.
If a decision looks wrong to you, write to info@slotaff.com and say so. We would rather be corrected than consistent.
If you work for an operator
You are welcome to respond to a report about your service, under your own name, saying so. What we will not accept is staff or agencies posting as players. That is the one thing that would make every other review here worth nothing.
One more thing
Most people write a review when something goes wrong, which is fair, but a payout that arrived exactly when it was promised is also information, and almost nobody reports it. If yours went fine, saying so is genuinely useful.
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