casino_guruSafety Index8.4/10 (High) · 23 complaintssource · as of 3 September 2026
TrustpilotTrustScore1.8/5 (spinpalace.com)source · as of 3 September 2026
What players report
External Reputation Signal · Trustpilot / community
External review signal: high concernTrustpilot 1.8/5 (75 reviews) · Poor player score — caution
Caution: Spin Palace scores 1.8 out of 5 on Trustpilot (75 reviews, 74% one-star, unclaimed). Multiple players describe large balances ($5,000+) going unpaid and accounts locked right after wins. Despite the legacy brand name, the current record here is poor. If you play, keep deposits small, verify before funding, and withdraw immediately rather than accumulating a balance.
External reputation signal from third-party player reviews — not a SlotAff safety verdict, Trust score or licence assessment. Player claims are reports, not verified facts.
Common complaints
Withdrawals delayed days-to-weeks or never received
Sudden account terminations and verification blocks
Payouts refused via vague policy clauses; accounts locked after wins
Yes. Spin Palace holds an active Alderney Gambling Control Commission licence (reference 155 C1), verified against the official register.
What payment methods does Spin Palace accept?
Research on the operator's own pages found 5 methods, including Skrill, Neteller, Visa, Mastercard, Paysafecard.
Does Spin Palace have a welcome offer?
The most recent offer on file is "100% up to 100 EUR". Terms are read from the operator's own offer page; always confirm them there before depositing.
How long do withdrawals take at Spin Palace?
SlotAff has no moderated withdrawal reports for Spin Palace yet. The operator's own payout claims are recorded during research but are never treated as evidence — a signed-in player can submit the first report.
How we check
Research method and coverage · last checked 8 September 2026
Confirmed from a source4
Licence status confirmed by Alderney Gambling Control Commission
6 offers researched from the operator's own pages
5 payment methods documented
Game/platform providers identified
Not established2
No legal entity or ownership record identified
No market availability confirmed
A gap here is a gap in our research, not a finding about the operator. We publish a fact only when a source we can name supports it, and we say so plainly when one does not exist.
