United Kingdom: Site listed by regulator The regulator publishes this exact domain in its register (domain data is operator-supplied to the regulator).

Market	Evidence	Records
Denmark	Licence holder confirmedcasino: Licence holder approved for this productsportsbook: Licence holder approved for this product	3 records
Germany	Site listed by regulatorcasino: Licence holder approved for this productslots: Licence holder approved for this productsportsbook: Licence holder approved for this product	4 records
Malta	Licence holder confirmedcasino: Licence holder approved for this productsportsbook: Licence holder approved for this product	3 records
United Kingdom	Site listed by regulatorcasino: Licence holder approved for this product	2 records

Payments

Operator's own pages and curated review sources

No payment method research on file.

Offers

Operator's own terms

No current offer research on file.

Withdrawal

Two sources, never merged

What the operator publishes

Nothing published

What players reported

Not enough reports yet

No moderated player reports on file yet.

Report your withdrawal

What players report

External Reputation Signal · Trustpilot / community

External review signal: high concernTrustpilot 1.7/5 (312 reviews) · Very poor player score - caution

Caution: Merkur Slots (UK) scores 1.7 out of 5 on Trustpilot (312 reviews, ~73% one-star). Beyond rigged-feel gripes, the serious flag is reported self-exclusion failures - a real responsible-gambling risk. If you self-exclude, set it at GAMSTOP level too, keep records, and report any breach to the UK Gambling Commission.

External reputation signal from third-party player reviews — not a SlotAff safety verdict, Trust score or licence assessment. Player claims are reports, not verified facts.

Common complaints

Machines felt rigged, reported to the Gambling Commission
Rude/disinterested staff, poor conduct on venue floor
Serious self-exclusion failures - staff reportedly ignored/ mocked self-excluded customers

Fair points

A few dedicated named staff (Donna, Thalia at Hereford)
Some clean, welcoming venues

Sources: Trustpilot

Player experience

Community, moderated

No approved reviews yet

Used Merkurslots? Share how it actually went, reviews are opinion and never change a researched fact.

Write a review

Common questions

Answered from held evidence only

Is Merkurslots licensed?

Yes. Merkurslots holds an active Gemeinsame Glücksspielbehörde der Länder licence (reference Merkur Bets Malta Limited), verified against the official register.

How long do withdrawals take at Merkurslots?

SlotAff has no moderated withdrawal reports for Merkurslots yet. The operator's own payout claims are recorded during research but are never treated as evidence — a signed-in player can submit the first report.

How we check

Research method and coverage · last checked 7 September 2026

Confirmed from a source3

Licence status confirmed by Gemeinsame Glücksspielbehörde der Länder
Legal entity / ownership on file
Market availability researched for 4 markets

Not established3

No current offer researched
No payment methods on file
No provider or platform data researched

A gap here is a gap in our research, not a finding about the operator. We publish a fact only when a source we can name supports it, and we say so plainly when one does not exist.

Licence

Company & legal entities

Market availability