Direccion General de Ordenacion del Juego
Licence record confirmed from the Direccion General de Ordenacion del Juego register
Source: Official register
StatusActive
All casinos
Luckia
luckia.esDireccion General de Ordenacion del Juego licence · activeOperated by LUCKIA PORTUGAL, S.A.Safety Index 9.8/10 (Very high) · Casino Guru
Run a quick checkWhat we researched
5 of 6 confirmed- LicenceConfirmed— confirmed
- Ownership2 entities on file— confirmed
- Offers1 offer read— confirmed
- Payments5 methods— confirmed
- ProvidersNone researched— not established
- Markets2 markets— confirmed
Last checked 5 September 2026How we check
Licence
Licence register record · register import 3 September 2026Servico de Regulacao e Inspecao de Jogos
Licence record confirmed from the Servico de Regulacao e Inspecao de Jogos register
Source: Official register
StatusActive
Are you the operator? Correct or update this profile
Company & legal entities
Researched relationshipsCurrent operating entities2
| Entity | Role | Ownership |
|---|---|---|
| LUCKIA PORTUGAL, S.A. | Operating company | Ownership not established |
| LUCKIA GAMES, SA | Operating company | Ownership not established |
Market availability
Evidence per market · one row per market| Market | Evidence | Records |
|---|---|---|
| Portugal | Site listed by regulator | 1 record |
| Spain | Site listed by regulator | 1 record |
Payments
Operator's own pages and curated review sourcesCards
Mastercard · Visa
MastercardDeposit
VisaDeposit
E-wallets
Neteller · Skrill
NetellerDeposit
SkrillDeposit
Bank and open banking
Bank Transfer
Bank TransferDeposit
Limits are set in the operator's cashier and are not published.
Offers1
Operator's own termsPublished bonus terms, read from the operator's own pages or, where the label says so, from curated review pages, and structured into comparable facts. A term that is not published is not shown.
Welcome offer
100%up to €500 + 100 Free Spins
- Min deposit
- €5
- Wagering
- 60×
- Code
- ST200
Withdrawal
Two sources, never mergedWhat the operator publishes
Nothing published
What players reported
Not enough reports yet
No moderated player reports on file yet.
Report your withdrawalThird-party reputation
Independent aggregators- casino_guruSafety Index9.8/10 (Very high)
- TrustpilotTrustScore2.0/5 (luckia.es, 143 reviews)
What players report
External Reputation Signal · Trustpilot / communityExternal review signal: high concernTrustpilot 2/5 (146 reviews) · Poor player score — caution
Caution: Luckia Spain scores 2.0 out of 5 on Trustpilot (146 reviews, 56% one-star). The pattern is deposits accepted but winnings withheld or whole balances removed with emails ignored — systematic withdrawal obstruction targeting winners. Verify early, screenshot balances and bonus terms, keep deposits small, and escalate a removed balance to the Spanish regulator (DGOJ).
External reputation signal from third-party player reviews — not a SlotAff safety verdict, Trust score or licence assessment. Player claims are reports, not verified facts.
Common complaints
- Winnings withheld or whole balances removed with no real reason and emails ignored
- Rigged-feel — 'games rigged to lose', rapid fund depletion
- Promo codes reportedly expire immediately on receipt
- 56% one-star; non-responsive to complaints
Fair points
- One reviewer had cash recovered via staff video review
- Diverse sports, live casino and slots
Sources: Trustpilot
Player experience
Community, moderatedNo approved reviews yet
Used Luckia? Share how it actually went, reviews are opinion and never change a researched fact.
Common questions
Answered from held evidence onlyIs Luckia licensed?
Yes. Luckia holds an active Direccion General de Ordenacion del Juego licence (reference LUCKIA GAMES, SA), verified against the official register.
What payment methods does Luckia accept?
Research on the operator's own pages found 5 methods, including Visa, Mastercard, Skrill, Neteller, Bank Transfer.
Does Luckia have a welcome offer?
The most recent offer on file is "100% up to €500 + 100 Free Spins". Terms are read from the operator's own offer page; always confirm them there before depositing.
How long do withdrawals take at Luckia?
SlotAff has no moderated withdrawal reports for Luckia yet. The operator's own payout claims are recorded during research but are never treated as evidence — a signed-in player can submit the first report.
How we check
Research method and coverage · last checked 5 September 2026Confirmed from a source5
- Licence status confirmed by Direccion General de Ordenacion del Juego
- Legal entity / ownership on file
- 1 offer researched from the operator's own pages and curated review sources
- 5 payment methods documented
- Market availability researched for 2 markets
Not established1
- No provider or platform data researched
A gap here is a gap in our research, not a finding about the operator. We publish a fact only when a source we can name supports it, and we say so plainly when one does not exist.